Where are you located?
My Council registered Private bakehouse is located in Blackwater QLD 200 kms west of Rockhampton QLD.
Do you have a shop front?
No we don't!! I have a private bakehouse located in Blackwater Qld and we are by appt. only!! and only bake to order. To organise an appt. please email email@example.com
How do I order?
In-Person Consults - We have a organised dates at the start of each year that we have put aside to talk to you about your cake ideas, flavours and design. You can find dates and times here - Online ordering - If you are wanting something with a little less fuss we have some online options where you can customise with the options that are there. You can find these options here.... Email Ordering - If you know what you like I am happy for you to send through your inspiration via email - firstname.lastname@example.org I will send you a detailed email with options and price based on your images and information.
How much will the cost be?
The short answer to this question is all pricing is based on individual needs and designs. However we try and cater for all budgets, but as goes with all custom products and cakes are no different as mostly everything is made by hand to match your theme and lot of preparation before the cake even gets started. Budget options are available such asa smaller cake? or iced sheet cakes non decorated and pre-cut to serve to your guests instead of a fully decorated cake or maybe cupcakes? Sheet cakes start at $3.50 per slice. We do have a range of Online cakes that are can choose to customise yourself with options provided if you wish to have less fuss.
How much notice is required to place an order?
Wedding cakes - 6 to 12 mths Custom Cakes for all occasions - 4 - 8 weeks Online cakes- 2 to 7 days
Can I order over the phone?
Yes I do orders over the phone.
How large is a serving ?
Wedding serves - ( 1" x 2") Great if you are wanting your guests to enjoy with coffee or take home. Not recommended for main dessert Party serves - ( 2" x 2" ) Great if you are wanting to use as your main dessert or you really love and wanting to have a large slice.
What flavours do you offer ?
We offer a range of Standard and LUX flavours. These can be found here .....
Do you offer cake tastings?
Yes we do cake tasting. You have a choice of 2 options - Box 1, 9 of our most popular flavours. Box 2, 6 different flavours of our LUX range We are happy accomodate 4 people for the consults where you are presented with a taste of several of the flavours we are baking that week to mix and match along with fillings and frostings. $50 fee will be put towards the cost of your cake when you book with us, provided the cake is $400 or more. When - Tasters are available when we do our consults at the start of each year. How to order - You can order your box here .....
Do you offer delivery and setup?
Yes I do, for all cakes 2 tiers and over is a standard service for my cakes and will be delivered by me personally. Local Blackwater Delivery is FREE for all cakes over $200 Emerald - Rockhampton and Yeppoon will have a small delivery fee, Email me email@example.com to get delivery days and prices. All Single tiers are available for pickup
Can I have fake tiers? (Dummy cakes)
We don't usually offer these cakes, as due to the cost in getting the styro to our location and then the decoration it ends up costing nearly the same as a cake in the long run. We are happy to consider this option for you though if you are set on having a grand cake without all the cake. and have sheet cakes to serve your guests. instead of the decorated cake. This all may work out to be more expensive way to go.
Can you provide flowers for my cake?
I do provide sugar flowers and hand make these to work with your design. Fresh flowers I don't provide them, but I am happy to work with your florist so fresh flowers can be added upon set up. Please read our terms conditions regarding fresh flowers here ....
What is your payment policy?
Secure your booking- To secure your booking with Cake Mania we require a 50% deposit for Wedding cakes and all other special occasion orders over $200 or in full. This will be invoiced as soon as your order form is confirmed by email and availablity of your date is confirmed. Your order will not be considered until the deposit/full payment has been paid in full. We do offer a payment plan, please ask for this option.
What is your Cancellation policy?
We understand that plans can change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellations by phone or email prior to 2:00 pm, 10 business days before your event. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Charges for cancellations after the above time will be as follows: 25% of the entire order will be charged for cancellations 10 business days prior to the event and 100% of the entire order will be charged for canceling the order after that time. It is entirely up to our discretion, to change or otherwise offer any other options to the customer. Special orders (Highly Decorated Cakes) that are not picked up will NOT be refunded.
Do you do Allergy free cakes?
Yes we can cater for these cakes, though we are not a strictly allergy free kitchen we do our best to sterilise the area where these cakes are being prepared. We do recommend that If we have a lot of orders for the week we do not accept any allergy free cakes in the same week due to cross contamination is harder to control.
Are you open Public holidays?
No sorry!! You are more then welcome to pickup or get delivered the working day prior to public holiday.
Can I choose more then 1 flavour?
Yes!!! You are more than welcome to choose more than one flavour on any 2 tiers and over. You can check out our flavours here ....
Do you do sugar figuirnes
Yes we do. Wedding cake figurine couples take 2 days and over to create and start from $250 per couple. Smaller and or 1 figurines for party cakes start $45 each figurine.